Long Lines, Short Patience: The TSA Airport Screening Experience

submitted by Marvin's Underground Evening Lectures on 10/09/18 1

The aviation sector remains the crown jewel of targets to terrorist groups like ISIS. The speculation about the crash of Egyptair Flight 804 being a terrorist event is a sobering reminder of the important mission of the Transportation Security Administration (TSA). However, balancing good customer service with strict security screening is not mutually exclusive. With approximately 220 million passengers expected to pass through security checkpoints during peak travel season this summer, aviation stakeholders remain concerned that TSA’s staffing challenges will cause very long lines and wait times. These wait times will cause travelers and airlines inconvenient delays or missed flights. This hearing will examine TSA Administrator Neffenger’s plans to deal with the challenges at TSA. The hearing will also provide an opportunity to discuss how to empower local airports and eliminate bureaucratic roadblocks to provide excellent customer service and effective screening procedures to the traveling public.

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