I did not record this video. Here's an excerpt from Ruby Chen "Terrible experience: In 5/12/2015, 86-51 Broadway, Starbuck store in Elmhurst, manager Melissa seems to have the anger management issue. she took my order of one frappuccino and one special straw. I didn't hear her coworker asking my name to put on cup at first because I was opening my reward app on my phone to pay, then melissa started to shout at me saying hey helloooo with very bad attitude. The only thing I said to her is "sry I don't hear you but you don't have to yell." And till now, I haven't figured out which word aggravated her. Then She took the scanner away as I was trying to pay then told me to leave and never go back. I was trying to ask other employees who I can speak to. She thought I am leaving with the straw on my hand (I picked it up before everything happened), she said I am stealing the straw. Really?! call me stealing! And you say call the police to get me out of the store?! I felt so bad for what happened, especially nobody I can report her to because she is the manager. I am glad that other customers in store saw how I was treated and told her "you need get fired". Then she switched the target and started to argue with them. I thank for this customer who took this video and sent to me. I have filed the compliant with customer service. I hope the district manager will take this seriously. This is such a terrible experience."