www.serviceskills.com - Free eLearning Demo Code www.telephonedoctor.com - Free eBook & White Paper Online Learning + America's Favorite Customer Service and Team Building Training Videos | 800.882.9911 Empower your team with skills to improve customer service, build client loyalty,enhance customer satisfaction, increase teamwork & manage more effectively. The Telephone Doctor® Complete 18 Module DVD Video Library is our flagship customer service training solution. The techniques in this iconic customer service training series have been validated by tens of thousands of organizations & call centers worldwide. Regularly refreshed and updated, this best-selling series is hosted by Customer Service Expert Nancy Friedman. Trusted by over 30,000 HR leaders & trainers, these skill-driven DVD-based courses will add instant credibility and proven content to your next customer service workshop, staff meeting or training class. Telephone Doctor Customer Service Training Series Your staff will learn from vignettes showing the wrong way and modeling the right way to handle delicate situations. Behavior change is immediate. Unlike “awareness” training programs on the market, these courses empower your team with exact verbiage and behavior. Topics in these video training courses include defusing irate customers, empathy, attitude, internal service, avoiding killer words, listening skills, being business friendly, questioning techniques, using positive phrases, cardinal rules, proactive customer service, basic phone skills, up selling/cross selling, follow up, rudeness and hundreds more skills & techniques designed to improve Customer Satisfaction Scores (CSAT). Perfect for call centers, help desks, support staff, technical support staff and any team member who interacts with customers.